REFUND POLICY

Refund Policy.
Lux Haven offers a refund policy to ensure customer satisfaction. We understand that circumstances may arise where a refund may be necessary, and we are committed to addressing each request in a fair and efficient manner.
Refund Requests: Customers are entitled to request a refund within [30] days of the original purchase. Refund requests must be submitted in writing through our customer service, including relevant information about the purchase and the reason for requesting the refund, by emailing [kenobiguapo@gmail.com].

. Eligibility Criteria: Refund requests will be evaluated on an individual basis and will be subject to the following eligibility criteria: a) Defective products or services: If a purchased product or service is defective or does not meet the promised specifications, the customer is entitled to a full refund. b) Cancellations or returns: If the customer wishes to cancel an order prior to shipment or return a product intact, the customer will be refunded the full amount of the purchase. c) Other cases: If the customer presents a valid reason for requesting a refund, it will be evaluated on an individual basis and a fair decision will be made.
Refund processing: Once a refund request is received, our customer service team will review it and make a decision within a reasonable timeframe. If the refund is approved, it will be issued via the same payment method used for the original purchase.
. Exclusions: The refund policy does not apply to the following cases: a) Products or services clearly used or damaged by the customer. b) Products or services that are no longer eligible for refund due to the expiration of a specific time period. Policy Changes: We reserve the right to modify or update our refund policy at any time. Any changes will be communicated to customers via our website or other means of communication.
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service by [kenobiguapo@gmail.com].